HVAC company’s organic traffic surges 35% after 1 year of SEO management

Our SEO optimizations drove increased phone call clicks, request an appointment button clicks, and website sessions. Drive similar results for your home service company by partnering with DDM. »
In the scorching heat of Arizona’s Greater Phoenix Area, where competition in the heating and cooling industry is intense, Patrick Riley Cooling, Heating, & Plumbing (now Patrick Riley | Isley’s AC, Heating, Plumbing & Electrical) knew they needed to stand out. However, their SEO results were stagnant and declining season over season, causing them to miss out on valuable online leads.
With a desire to improve SEO and social media outcomes, they recognized the opportunity to enhance marketing performance by partnering with Data Driven Marketers (DDM). The improvements our team made (starting in March 2022) achieved a remarkable 35% increase in organic traffic during their peak season in 2023. Patrick Riley | Isley’s increase in website traffic drove a surge in service calls from April 1–September 30, during the hottest season recorded in Phoenix, Arizona, history ↗.
We played a crucial role in marketing this HVAC business and managing the digital brands in the acquisition of Isley’s Home Service. Our formula? Harnessing the valuable insights of MarTech and drawing on our team’s deep expertise to craft data-driven marketing strategies.
Client
Patrick Riley Air Conditioning, Heating, & Plumbing ↗ (Patrick Riley) is a well-respected HVAC company in Arizona that is known for its commitment to providing quality service and comprehensive training programs. They focus on serving the Greater Phoenix Area and offer reliable warranties, flexible financing options, and efficient communication to ensure a seamless experience for customers. With a large, local team, they cover a wide service area quickly, providing trustworthy service backed by maintenance packages.
Services
- Local SEO
- Google Maps management
- Organic social media posting
- Blog and web page content
- Photography
- Seasonal marketing reporting
- Seasonal marketing strategy
Results
9% increase in phone call clicks
45% increase in “Request a Service” button clicks to the form
35% increase in website visitors
352% increase in sessions on the furnace fan help guide ↗ page
The challenge
There were 40,478 sessions in 2021 vs. 27,700 sessions in 2022.
Website traffic and leads were steady until Summer 2021
In the competitive heating and cooling industry of Arizona, Patrick Riley faced a setback when their organic traffic dropped by 32% from the peak season of 2021–2022. This indicated issues with their Google Maps and online search visibility. We took a deep dive into the website and identified all code, content, and UX issues that could contribute to the decline in seasonal organic sessions.
Sessions decreased from 40,478 in 2021 to 27,700 in 2022.
The results
207 more quality customers for Patrick Riley between April–September 2023 vs. 2022
DDM’s SEO strategy drove 207 more phone calls and form submissions in the following summer season. Our focus around SEO traffic loss recovery, a focus on local keywords, and revamped content helped the website perform better and encouraged customers to take action.
The brand glow-up
In addition to work on the backend of the site, DDM also assisted in Patrick Riley’s branding by providing brand enhancement services, elevating their online presence and engagement.
Through a professional photo shoot, DDM was able to capture compelling visuals of Patrick Riley’s branding as well as showcase them throughout notable Valley locations. We integrated the new imagery into multiple web pages’ visual layout, revamped their online platform, and ensured a cohesive and visually appealing user experience.
Our team proactively managed Patrick Riley’s Google Business Profile, posting weekly updates to enhance their visibility and accessibility to potential clients.
Additionally, DDM developed a social media strategy tailored to Patrick Riley’s target audience, regularly posting content across various platforms. This effort was built to increase brand awareness, engage with the audience, and ultimately drive growth.
Is your HVAC or home service company facing a similar challenge? What are you hoping to see during your next busy season? Partner with Data Driven Marketers to inform your marketing strategy, increase your customer engagements, and drive new online leads (phone calls, form submissions, chat requests, and more).

The approach


Strategy
At DDM, our approach to strategy formulation involves a comprehensive analysis of data and customized insights to cater to the specific needs of our clients. The HVAC industry is especially susceptible to fluctuation in performance, as the weather is a significant driver of demand for HVAC services. Due to this seasonality, we elected to put a heavier focus on large sample sizes, such as quarterly trends and year-over-year evaluations, when creating Patrick Riley’s strategy. We strongly believe in the importance of data-driven decision-making when it comes to digital marketing. To achieve this, we utilize the following tools/metrics:

Execution
We made updates in two key areas:

Quality Assurance
Our work continues with automatic weekly reports that are generated and sent to Patrick Riley | Isley’s, providing them with quick access to their own data and insights into their website’s performance. Furthermore, our data engineer conducts weekly evaluations of 30/60/90-day trends to monitor the site’s health and ensure it is trending positively over time. We also create customized monthly reports that outline key metrics, highlight wins, and address any challenges encountered. This approach helps keep Patrick Riley | Isley’s informed and allows for timely adjustments and optimizations as needed. We rely on data to guide us in determining which pages require improvement optimizations to maximize the website’s effectiveness and deliver tangible results.



