Director of Accounts

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Elevate your digital marketing career with us!

Do you love flexing your critical thinking skills while showing your compassion for clients and team members? We’re seeking a growth mindset leader with marketing agency experience and leadership skills who loves flexing their critical thinking skills while showing their compassion for clients and team members. As Data Driven Marketers’ (DDM) Director of Accounts, you’ll be an integral part of a team dedicated to respecting humans, driving measurable results, and changing lives. We’re looking for a Director of Accounts who has a history of driving client success, understanding data, and contributing to marketing strategy and has an ability to see projects from a high-level  account management perspective. This role needs someone who knows how to inspire people and build a team that’s centered on genuine connection and clear communication. Does that sound like you? If it does, this is your opportunity to make a positive impact and be a valued member of our growing women-led, female-owned digital marketing agency. As a part of our leadership team, you’ll collaborate and help shape our vision for the future, bringing fresh ideas from your unique and authentic viewpoint.

If you love to prove marketing results, manage strategy execution, and thrive in a marketing agency environment in which topics, projects, priorities, and day-to-day life can shift on a dime, then we want to meet you!

Role and responsibilities

Account management team leader
  • Oversee our growing account management team (project managers and project coordinators) as a firm but kind leader 
  • Oversee the success of all active marketing agency clients and provide direction to improve end deliverables and end-to-end customer experience 
  • Own DDM’s guide to account management and contribute to building resources for team and clients
    • Brainstorm, test, and develop account management processes 
    • Lead the team through change adoption 
  • Own ClickUp’s (our project management system) folder, list, task, and document structure
    • Collaborate with DDM’s data team to automate ClickUp actions and manage service templates 
    • Collaborate with DDM’s strategy team to define new service templates and make improvements to end deliverables
    • Collaborate with the account management team for folder, list, task, and document QA 
  • Define and monitor time tracking and project timeline goals 
  • Ensure team is consistently hitting time tracking and project timeline goals by mentoring—not  micromanaging
    • Collaborate with DDM’s data department to produce custom reporting
  • Oversee account management team members’ weekly, monthly, and quarterly scope estimates and make adjustments where needed 
  • Approve proposed client timelines and estimated hourly scope during the Statement of Work (SOW) build 
  • Work directly with sales to inform account management team members on SOW launches, adjustments, and cancellations 
  • Conduct monthly check-ins with team as well as facilitate bi-annual career development goals and annual performance reviews
  • Develop account management team members to be independent problem solvers and great communicators while maintaining a healthy work-life balance
    • Invigorate the account management team with daily 15-minute “standups” and “closeouts” 
    • Prepare for and lead weekly internal client success team meetings 
    • Be available for weekly virtual office hours
    • Support and provide your expertise to assist team members when requested to build deliverable templates and QA deliverables and assess performance
    • Be available for team members who are struggling or just need support
    • Advocate for team support, education, training, and other department and development needs
  • Ensure account management team members are following the DDM handbook and guide to account management and work with team to resolve issues
Leadership team member
  • Attend weekly remote leadership discussions with the expectation to meet in person as a leadership team at least once a month
    • We typically meet more often as a leadership team, but never more than once a week
  • Meet once a month for in person team meetings and team building activities 
  • Attend scoping meetings and be the voice for the account management team and changing timelines related to client tasks
  • Review SOPs and find where improvements and new SOPs can be made
  • Regularly discuss ways to improve department collaboration and grow company sales, performance, and brand image
  • Participate in recruiting, interviewing, and onboarding new team members
  • Contribute to managing remote workspace tools and software and apply best practices and efficient use of software to support clients
Client success champion
  • Train team members on current and data-proven strategies in relation to customer service, camera/video presence, account management, and de-escalation techniques
  • Mentor project team members on presentation best practices, including camera/video presence, tone, eye contact, and ways to authentically connect with clients and team
  • Act as client-facing project manager while building the account management team and as needed 
  • Be the escalation master: If calls make their way to you, you’re able to discuss and resolve client concerns 
  • Create client and internal facing presentations and resources for training and storytelling purposes
  • Understand analytics data and multi-channel marketing strategy in order to understand services provided and where clients may need more explanation and clarification

 Qualifications

  • 4–5 years of experience in a client-facing role 
  • 2–3 years of experience in a team lead, manager, or director role
  • 2+ years experience working in a marketing agency
  • A fundamental understanding of marketing data with a desire to learn how to use and explain data
  • Proven account management success including managing several accounts and projects simultaneously
  • An understanding of key digital marketing metrics that can increase engagement, sales, and general website traffic
  • Proficiency working in ClickUp or project management systems similar to ClickUp (Asana, Monday, etc.)
  • Proficiency in Google Workspace
  • Ability to provide two professional (at least one from previous agency where you worked) and one personal reference
  • Consent to let us conduct a reference check
  • Ability to work 35-hour work week between 8am–4pm M–F
  • A dedicated space at home to work, reliable computer, and internet service (company provided laptop after 90 days)
  • Residence in Greater Phoenix area or a willingness to relocate before position begins

It would be great (but not necessary) if you

  • Have experience in most of the following software tools
    • Slack
    • Box
    • Whereby 
    • ClickUp
    • Calendly 
    • 1Password
    • Loom
    • Figjam

Data Driven Marketers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics. In addition to federal law requirements, Data Driven Marketers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Salary:

  • $80,000 a year with an increase to $87,000 after six months of proven expertise
  • Please note this offer is contingent upon a successful two week probationary period at an hourly rate of $38 an hour for 20 hours a week. This is to ensure the candidate is a good fit for the company and team and vice versa!

Benefits and perks (what makes DDM different from other agencies):

  • Mostly remote with opportunities to meet in person for leadership meetings, team outings and work-in-person days, and team building activities
  • Flexible work schedule
    • 35 hours per week 
    • On No Expectation Fridays, there are no expectations to reply to other team members or accept and take meetings. Focus on family and self care if you’ve tracked 35 hours before Friday, or be heads down!  
  • Reasonable expectations for email responses and meeting scheduling with the team and clients. We strive for a 2-hour response time for requests sent between 8am-4pm MST M-Th
  • Medical
  • Dental (employer paid)
  • Vision (employer paid)
  • Paid parental leave
  • Talkspace for mental health support
  • Kindbody for women and family building care
  • One Medical for on demand primary care
  • Teladoc for virtual health
  • Access to a Health Savings Account
  • Digital marketing career training + $500 a year in approved professional development and learning allocation
  • On-the-job training as well as digital marketing career development. If you ever decide to leave DDM, we want you to leave with more skills than you came with!
  • Weekly wellness tips and advice and quarterly (or more if you request it) check ins with our Director of people, wellness, and education leader to ensure you are thriving with work/life balance
  • Confidence that your voice, your ideas, and your thoughts will be heard. We know that success comes from collaboration and shared ideas
  • 168 hours paid company holidays
    • 6 paid business days for Christmas/Winter celebrations
    • 2 paid business days for New Year’s Eve and New Year’s Day
    • 9 paid business days for a company-wide summer break
  • Bragging rights that you have joined an agency that is women or non-binary owned – there are less than 1% of us on the continent!